Resume - Steven Estrada

STEVEN ESTRADA

admin@steven-estrada.net

BACKGROUND SUMMARY

A Project Manager/Facilities Specialist, Network Analyst, and Inside Plant Technician with over 20 years experience in Customer Service, Network Management and Technical Support in the Telecommunications industry. Experience includes large network project management, data center installations and testing, central office surveillance, maintenance and repair of all hardware and software problems. Proven expertise in problem analysis and troubleshooting with ability to quickly implement cost effective solutions.

PROFESSIONAL ACCOMPLISHMENTS

* Managed a 900 circuit data center migration which met and exceeded customer commitment and saved the company in excess of $6 million annually.

* Won back a $1.15 million contract for the Federal Government Network Billing by utilizing innovative leadership techniques, providing diplomatic public relations and obtaining cost effective solutions to problems.

* Designed and implemented new engineering guidelines for installation of Federal Government diversion circuits which resulted in realizing a successful disaster recovery plan which is in place today.

* Acted as liaison between customers and suppliers for making determination of all network related requirements including circuit technology, types of service and schedules.

* Managed and maintained contract negotiations with vendors to assure compliance and assist customers in meeting expectations.

* Awarded AT&T's Vice President's Award for outstanding customer service to the Federal Government's Telephone Billing Project.

* Installed and maintained complex central office transmission equipment resulting in minimal downtime of AT&T 's telephone network.

* Awarded Letter of Merit for restoring - in record time - a major central office facility that was damaged by lightning and shut down completely. Service was restored within 2 hours.

EMPLOYMENT HISTORY
11/01 - present AT&T Local Services: 5ESS Technical Support
08/98 - 11/01 AT&T Local Services: 5ESS Technician
06/95 - 08/98 Teleport Communications Group: Network Analyst, Webmaster
10/94 - 06/95 Orlando Business Telephone Systems: Senior Project Support Analyst
01/84 - 08/94 AT&T: Communications Technician, Project Manager, Facilities Specialist
11/79 - 01/84 New York Telephone: Operator, Business Office Representative

EDUCATION AND TRAINING
Novell Certified NetWare Engineer, Dershya University, Orlando Fl
UNIX (SVR4) System Administration, Bell Labs, Altamonte Springs Fl
NORTEL DMS-100/200/250 Operations and Maintenance, Bellcore, Lisle IL
AT&T 5ESS Operations and Maintenance, Translations, AT&T, Dallas, TX
Data Processing, Queensboro Community College, Bayside NY, and
Hillsboro Community College, Tampa Fl
Psychology, Brookdale Community College, Red Bank NJ

Project management and Supervisor Training
Dale Carnegie - Effective Public Speaking
AT&T DACS1, DACS II and DACS IV Operations and Maintenance
Fiber Splicing (AT&T Certified) and OTDR operation.
Business Office/Account Representative Training
4ESS Switching Overview
T1/T3 Engineering in TIRKS
ASDS (Accunet Spectrum of Digital Services) Engineering and Provisioning
ISDN (Integrated Services Digital Network) Provisioning
D4, ICX and Reliance Channel Bank Installation and Maintenance
SONET, OC3, OC12, OC48
ATM
AT&T Premises Equipment maintenance
COBOL
BASIC
Windows 98, 95, NT and 3.1
DOS
UNIX (Solaris, Linux)
HTML
PERL

*	Managed a 900 circuit data center migration which met and exceeded customer commitment and saved the company in excess of $6 million annually.

*	Won back a $1.15 million contract for the Federal Government Network Billing by utilizing innovative leadership techniques, providing diplomatic public relations and obtaining cost effective solutions to problems.

*	Designed and implemented new engineering guidelines for installation of Federal Government diversion circuits which resulted in realizing a successful disaster recovery plan which is in place today.

*	Acted as liaison between customers and suppliers for making determination of all network related requirements including circuit technology, types of service and schedules.

*	Managed and maintained contract negotiations with vendors to assure compliance and assist customers in meeting expectations.

*	Awarded AT&T's Vice President's Award for outstanding customer service to the Federal Government's Telephone Billing Project.

*	Installed and maintained complex central office transmission equipment resulting in minimal downtime of AT&T 's telephone network.

*	Awarded Letter of Merit for restoring - in record time - a major central office facility that was damaged by lightning and shut down completely. Service was restored within 2 hours.